A.O. Smith University is an initiative of our head office in the U.S.. They initiate live training session you can follow, they organize live-firing sessions in their local facility in the U.S.. And they offer a lot of different online courses you can follow at any time suitable for you.
Out of the variety of courses they offer, we expect the Residential Certification section would be of particular interest for our Customers in the Middle East.

Residential Certification

Our Residential Certification prepares contractors to install, troubleshoot, and repair our common residential products.
Upon completion, contractors will be better able to:

Understand basic tools and test instruments.
Implement the best practices for installing residential water heaters for trouble-free service and long life.
Quickly diagnose and repair the most common issues related to residential water heaters.
Reduce customer callbacks and complaints with more accurate diagnostics.