Update March 27, 2020
A message from our Managing Director, Ton van der Hamsvoort
Dear customers and partners,
This is an unprecedented time and our focus is the health and well-being of our employees, our customers and our society.
A crisis like this reminds us that the need for water, affects almost everything we do. Access to water is critical for implementing the hygiene measures that can keep us all protected.
In the United States, A.O. Smith has been recognized as “essential business”, given the fact that our products play an important role in maintaining good health and fighting the virus. This means that our production and ability to ship orders will continue while complying with local public health guidelines.
The past weeks I proudly witnessed the huge commitment and passion of our employees who ensure all of our clients have access to the hot water they need. Their work is supporting vital operations in hospitals, nursing homes and other critical industries all over the world. Whilst implementing measures to protect the health and wellbeing of those employees, we are also doing everything we can to make sure our clients continue to receive the highest possible standards of service and product delivery.
As we continue to navigate these circumstances, we thank you for choosing A.O. Smith, and for your patience if it takes us a little longer to answer your call.
Most of all we hope that you, and your loved ones, stay safe.
Ton van der Hamsvoort
Managing Director EMEA